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Q. What is ezydo Property Management Services (PMS) for NRIs?

A. PMS stands for Property Management Services that we provide to our customers, and this includes :

  • Single point of contact for your property management needs
  • Renting/Leasing – we will find the tenant if you want to let out
  • Tenant background verification and rental agreement
  • Rent collection and Bill payment
  • Quarterly property inspection with pictures
  • Maintenance as needed (painting, plumbing, electrical work etc.)

Q. What do I need to avail PMS?

A. You need to show your interest and provide requisite details about your needs in the portal. We will reach out to you and further discuss & guide on next steps.

Q. Do I need to sign any agreement?

A. Yes, you need to sign a simple PMS agreement with us, which authorise us to work on your behalf while managing your property. This means enabling us to your property for tenant visits, regular property inspection, maintenance work supervision etc.

PMS is a legal document that helps us to visit your property to review, work with your tenant for rent collection, get repairs done after your approval etc. and this document helps us to take care of all these things as an authorised service provider.

Q. Do you help in finding tenant?

A. Yes, we help with tenant discovery for you as per your preference and further a complete Tenant management including but not limited to tenant background check, rent collection, move-in, move- out facilitation etc.

Q.Is PMS a chargeable service?

A. Yes, PMS is a chargeable service, we will get in touch with you and share charges that are dependent on the size of the property.

Q.In case of questions or concerns who do I reach out to?

A. You may contact us at ------------------------ for any questions or concerns related to Property Management Services

Q.I don’t think I need full PMS services. I just want to rent out my property.

A. We only provide renting services to those properties which are coming to us for Property Management Services

Q.What are your policies if tenants are not paying rent regularly?

A. We collect post-dated checks in advance from tenants to avoid this kind of situation. We do background checks and police verification of the tenant and provide all reports to the home owner. It is the home owner who finalizes a tenant.

If a situation like this arises we work with the home owner to act on his behalf as directed by the owner.

Q.What is the procedure for POLICE VERIFICATION of tenants?

A. We ask for Passport/Aadhar Card/ Driving licence/3 photographs and certificate of Permanent address.

All these documents are submitted in POLICE STN.

Q.Since how long are you into this business?

A. We have been in the Property & Facility Management business since 2007

Q.What is ‘Aging in Place’ assistance that you provide?

A. Aging in place means staying in the comfort of your own home for as long as possible as you get older, rather than moving into a retirement or long-term care facility.

Aging in place may be a viable option if you only need minor assistance with your daily activities, enjoy a close network of family and friends nearby, and can utilize the right home care services to cover your needs.

By exploring the range of services available by EZYDO, you can decide if aging in place is the best way for you to maintain your independence and make the most of your golden years.

Q. How will your Home Care services to help me age in place?

A. While it may be hard to accept, most of us will require some type of care assistance after the age of 65. You may be used to handling everything yourself, dividing up duties with your spouse, or relying on family members for minor help around the home. But as you get older and your circumstances change, getting around and taking care of yourself can become more and more difficult.

If the idea of moving to a retirement community, assisted living facility, or nursing home doesn’t appeal, home care services may be able to help keep you living in your own home for longer.

Q. What do the Home care services of ezydo for senior citizens include?

A. 1. Household maintenance: Keeping a household running smoothly takes a lot of work. If you’re finding it hard to keep up, you can look into laundry, shopping, gardening, housekeeping, and handyman services. If you’re having trouble staying on top of bills and appointments, financial and healthcare management may also be helpful.

2. Transportation: Transportation is a key issue for older adults. Maybe you’re finding it hard to drive or don’t like to drive at night. Having access to trains, buses, rideshare apps, reduced fare taxis, and senior transportation services can help prolong your independence and maintain your social network.

3. Home modifications: If your mobility is becoming limited, home modifications can go a long way towards keeping your existing residence comfortable and accessible. Modifications can include things such as grab bars in the shower, ramps to avoid or minimize the use of stairs, or even installing a new bathroom on the ground floor.

4. Personal care: Help with the activities of daily living, such as dressing, bathing, or meal preparation, is called personal or custodial care. Our Home Health Aide Partners can provide personal care services that range from a few hours a day to around-the-clock live-in care. They may also provide limited assistance with things such as taking blood pressure or offering medication reminders.

5. Day programs: Day programs or adult daycare can help you keep busy with activities and socialization during the day, while providing a break for your caregivers. Our daycare programs are primarily social.

Q. What is deep cleaning in Home Upkeep?

A. Deep cleaning is a process of intrinsic cleaning of your premises using automated machinery, tools and cleaning agents to thoroughly cleanse all those areas where it is difficult to reach manually. Our unique 3S deep cleaning process (Scrub, Sanitize & Shine) ensures a dust-free environment in every nook & corner of your home and enhances its hygienic & visual appeal

Q. What are the different types of cleaning packages?

A. Our Urban Home Upkeep Services target all accessible areas of your premises. We also provide a host of additional services including floor enhancement(Marble, Wood), steam sterilization (Bedroom, Kitchen, Washrooms), furniture enhancement and upholstery cleaning (Fabrics, Leather, Suede),fabric protection and paint treatment. Packages for your home can be customized as per your requirement after evaluating the items present at your premises and their condition.

Q. What kind of material and equipment do you use?

A. To deliver the highest standards of health and hygiene, we use latest automated machines from the world's leading cleaning equipment. We use a wide range of cleaning agents from Diversey, the global leader in sustainable cleaning, sanitation and hygiene solutions.

Q. What is the need of deep cleaning and how it different from normal cleaning?

A. The basic cleaning procedures and tools used by general households & maintenance providers are insufficient in targeting and eliminating the germ-contamination present at your premises. Moreover, while cleaning manually, many areas are left unaffected & unnoticed because of lack of skill. The method of superficially wiping the top layer of dust using cloth and water is unable to remove the pathogens present in your premises; whereas our equipment, in the hands of highly skilled service crew, are designed in a manner that it is able to reach all the hidden areas.

Hence, each item at your home is serviced by specially developed Standard Operating Protocols, inspired from latest industry research and finely tuned to accommodate our harsh (dust and dirt filled) environment, so as to ensure effective cleaning and optimum results.

Q. Does the cleaning Service include cleaning of exterior areas of Homes also?

A. Generally, our cleaning service is only provided for interiors of residences. However, the cleaning of pathways and open terraces can be done on request. The feasibility of it will have to be checked by an inspection by our team. The exterior cleaning services will be charged separately from the move- in cleaning service

Q. How often should I get my premises deep cleaned?

A. Looking at the extreme weather and dust-polluted environment in most parts of India, we recommend our clients to get their facility deep cleaned at least once in three months. Timely cleaning helps to maintain the tidiness at home reducing the possibility of ill health. Periodic cleaning also showcases superior results and keeps your facility look its best throughout the year.

Q. How much time does the service take?

A. Deliberation and Attention to detail are the prime factors responsible to create a healthy and visually pleasing environment inside your premises. Hence our service crewmembers dedicate ample time to service each item of your home with excellence. Hence, the time taken depend few factors like area, number of rooms in the premise, the basic condition of the premise and the type of service opted. Tentatively an average 3 bed room house takes 5 - 6 hrs to complete the basic services.

Q. Is your team trained?

A. Of course, they are! We arrange an intensive one-month long training program for our team members on our Standard operating protocols, which clearly direct the process and treatment for servicing each item at your facility. We analyze the strengths and weaknesses of each service crewmember and assign them to smaller teams for specialized training in an area where they have shown aptitude. This goes a long way in creating a culture of excellence based on functional expertise.

Q. Does your team have background verification?

A. Security is given paramount concern while recruiting our service crew team. All our crew is police verified. We make sure conduct regular health checkups of our staff and service crew.

Q. Do I need to make any preparations before the cleaning commences?

A. We advise to please store your valuables and fragile items safely. Also, please ensure that all loose articles like clothes from bathrooms and food from kitchens is stored away at a safe place so that our crew could move around freely and focus on all areas of your premises extensively.

Q. Do I need to provide anything to your team?

A. Thank you, but our teams are fully equipped. We only request for your kind support and co- operation during cleaning process. You could also be kind enough to give us your genuine feedback.

We do need Water and electricity supply though!

Q. Are there any areas that you don't clean?

A. We are able to move light furniture such as sofas and tables and clean behind and under them. However, heavy furniture such as beds, wardrobes, large consoles are difficult to move and hence are serviced at their placed location. Insides of Consoles, Bars, Cupboards, Closed Storages, Wardrobes, Drawers, and Chandeliers are not cleaned as part of this service. Open spaces such as Terraces, Gardens, Façades, and Awnings& Canopies are also not included.

Q.What will be the average cost of this process?

A. The cost depends on the kind of services availed by the customer and the area of the premises. However, our team support is always available to understand your home requirements and answer all your queries.

You can reach us at -------------or kindly drop a service request on ----@------- to get an estimate quote and relevant details. Our team will revert immediately to accommodate your requests. We can also send our executive as per your convenience to further elaborate the details and benefits relating to our services.

There are no charges for inspection. Our inspection is 100% free. You can call anytime to arrange a free review of your house.

Q.In case of cancellation, what policy do you follow?

A. As we prepare and plan in advance for each service visits for our clients and abide by a tight schedule, we kindly request you to intimate us about the cancellation at least 72 -hour prior to the service date selected.

Q.What is your rescheduling policy?

A.In case you need to reschedule the cleaning process, please inform us at least 36 hours prior to the appointment so that we can arrange for the next convenient time.